Who do I need to contact, if I require a larger quantity?
If your order is more than 2040 pieces, please contact: email@example.com. Our agents will be happy to advise you.
May I order less than the minimum stated on the website?
The minimum quantity that is stated on each product page is the fewest number of pieces we can ship.
What is a Loading Dock?
A Loading Dock is a recessed bay in a building or facility where trucks are loaded and unloaded. The dock is level with the truck for easy loading and unloading.
What is a Lift Gate?
A lift gate is simply a hydraulic lift that is attached to the back of a delivery truck that can lower freight to the ground. If the receiving address is not equipped with a loading area and/or forklift, then manual unloading of the shipment will be required. This however MUST be communicated, or your order could have delays and/or extra fees.
What is Inside Delivery?
Normally the point of delivery is directly from the truck. However, if the point of delivery is to exceed the maximum of 10 feet away from the delivery truck, then an inside delivery charge will apply. If you require any breaking down of your shipment, then an inside delivery charge will also apply.
Can I cancel my order?
Providing your order hasn’t already gone through any stages of art proofing, you can cancel your order at any time. However, if stages of art proofing have already been carried out, then a fee will be assessed at the time of cancellation (please see "What are the Screen Charges?").
How long is the delivery?
On average, our lead time is 2 weeks after conformation. However, Lead times can vary depending on the detail of the decoration needed and your delivery location.
What happens after I place my order?
- Once you have successfully placed your order, you will receive an automated order confirmation email.
- If this is your first order with us, you will receive an email to notify you that your Design is available for review.
- If this is a reorder, then your previously approved artwork will appear in the order confirmation email that we send you.
- Once you have reviewed your design, we must receive confirmation that you are happy with the design before your order can go into production.
- Once your order has been shipped, you will be sent an email with tracking details so that you can track your shipment.
How will my items be shipped?
All orders will be delivered via LTL. However, orders less than 100lbs will be shipped via standard Fed-Ex small package.
Delivery isn't possible to Alaska or Hawaii.
What are the Screen Charges?
Screen charges are $50 per screen, per color and glass, they are already included in the glass price. Please contact us to discuss various options that can utilize the same artwork to take advantage of cost savings.
What if I receive a damaged shipment?
We always try to ensure that your shipment arrives intact. However, accidents can and do happen. Whatever you do, DO NOT REFUSE THE SHIPMENT. It is your responsibility to check the shipment upon delivery. However, if the shipment is visibly damaged, please note all the damages on the delivery receipt. If you fail to note these damages, then we cannot file any claims against the delivery company. It is also advised that you take clear photographs of all the damages; this includes damages to your glasses. Please send all your photos to firstname.lastname@example.org. We require these photographs within 24 hours of your shipment delivery in order to claim on damages. Any claims received after 24 hours of the delivery will be subject to review. We will not accept any claims submitted after 30 days of delivery. After the claim has been submitted, Sahm will deal directly with the delivery company regarding a reimbursement for your damaged goods.
What is California Proposition 65?
California Proposition 65 (formally titled "The Safe Drinking Water and Toxic Enforcement Act of 1986") is a California law that was passed in 1986. Its aim is to protect consumers and drinking water sources from toxic substances that may cause cancer and
or birth defects. Currently over 800 chemicals are listed by the State of California as known carcinogens or reproductive toxins, cadmium and lead are two of these chemicals.
The Prop 65 Warning for decorated glassware is as follows: “WARNING: The materials used as colored decorations on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm.” Proposition 65 requires businesses to inform the people of California about the significant amounts of these chemicals in the products they purchase.
For further information, please visit the California Office of Environmental Health Hazard Assessment web site.
Do we accept another payment method other than SquareUp?
In the eShop itself, it is currently only possible to pay via SquareUp. If you would like to pay with one of the major credit cards, then please contact our office for support by using the email address: email@example.com.
Should you have any further queries, please contact our service team by email: firstname.lastname@example.org.