Returns & Refund Policy
SAHM
Glass Inc.
2669 Commercial Blvd, Northwood, OH 43619
Office: (419) 661-5961 | www.sahm-glass.com
At Sahm Glass Inc., we take pride in the quality and craftsmanship of every product we deliver. Every item is inspected for accuracy and excellence before leaving our facility. If you believe your order contains a defect or discrepancy, please contact your Sales Manager or our Sales Department promptly.
Note: Most orders are custom-decorated to your specifications and cannot be resold. Please carefully verify the Sahm Sales Order (SO), artwork proof, item type, and quantities before final approval. Payment via Square (or written approval for Net Terms) constitutes acceptance of the SO and artwork as provided.
1) Inspect Upon Delivery
· Examine all merchandise immediately upon delivery.
· If you notice any transit damage, do not sign the carrier receipt as “undamaged” or “in good condition.” Once signed as such, we are unable to file a claim with the carrier.
· Take clear photographs of both the damaged packaging and the affected items, and email them to your Sales Manager within 24 hours of delivery. If photos are not provided, a credit will not be issued (exceptions only by joint Sales + Operations approval).
2) Reporting Windows
· Transit damage or shortages: report within 24 hours of delivery (with photos).
· Manufacturing defects or quality concerns: report within 15 days of delivery.
3) Defective or Unsatisfactory Items
· Each case is reviewed individually. In certain cases, we may request the return of items for quality control testing prior to issuing a credit or refund.
4) Undecorated Returns
· Unopened, undecorated merchandise may be returned. An 18% restocking fee will be deducted from the credit.
5) Small-Claim (“de minimis”) Credits
· To keep things fast and customer-friendly, we will auto-credit small, well-documented shortages or transit damages without requesting a return: up to $50 per order or up to 1% of the affected line’s delivered quantity, whichever is lower. Photos are required.
· Claims above this threshold follow the standard review/return/testing process. Repeated issues on the same item/customer may require additional investigation.
6) Refunds
· All refund requests must be approved by Sahm Glass Inc.
· Once approved, refunds for card purchases will be issued to the original card used.
· Please allow up to ten (10) business days from the date of approval for the refund to appear on your account (to accommodate processing timelines and issuance of receipt).
7) No Self-Deductions
· Customers may not short-pay invoices. Credits must be issued by Sahm Glass Inc. after approval.
8) Contact
· For claims or questions, please contact your Sales Manager or call our office at (419) 661-5961.
This policy is intended to cover the majority of cases. Sahm Glass Inc. reserves the right to evaluate unique circumstances and apply reasonable exceptions.
